17 hours ago
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GOVERNMENT Service Insurance System (GSIS) members and pensioners are now enjoying "digital Ginhawa" (ease and well-being through technology) as the pension fund reports that more than 99 percent of its transactions in the first half of 2025 were completed online.
From January to June, almost all GSIS services — including loan applications and member information inquiries — were accessed through the GSIS Touch mobile app and the GSIS Wireless Automated Processing System (GWAPS) kiosks. This digital transformation translates to greater convenience — members can transact anytime, anywhere, without waiting in line at GSIS offices.
GSIS President and General Manager Wick Veloso. PHOTO FROM GSIS
GSIS data showed every member information inquiry and nearly all loan computations and applications were processed digitally from January to June. Online loan applications rose from 98.5 percent in the first quarter to 99.1 percent in the second quarter, with loan computation requests consistently above 99.5 percent.
The GSIS also reported strong member adoption of digital channels for the mandatory active renewal of pensioners' status called "Annual Pensioners' Information Revalidation" or APIR.
In the first quarter of 2025, 95 percent of all APIR transactions were processed digitally through the GSIS Touch app and GWAPS kiosks. This figure climbed even higher to 97 percent in the second quarter, underscoring members' growing preference for digital Ginhawa and the convenience of handling important requirements online.
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With over two million registered users, the GSIS Touch app provides 24/7 access to loan applications, benefit monitoring, pensioners' active status renewal and compliance and more — allowing members, including those in remote or overseas locations, to manage their accounts anytime.
GSIS members and pensioners can stay informed through the official website at www.gsis.gov.ph or by following GSIS on Facebook, Instagram, YouTube, and TikTok.
