IT-BPM revenues breach $40 billion mark

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January 29, 2026 | 12:00am

MANILA, Philippines —  Revenues of the country’s information technology-business process management (IT-BPM) sector reached over $40 billion in 2025, surpassing the industry’s baseline target, driven by growth in the global capability centers and the banking and health care sectors.

IT and Business Process Association of the Philippines (IBPAP) president and CEO Jack Madrid told reporters that 2025 was a very successful year for the Philippine IT-BPM industry, with export revenues reaching “above $40 billion.”

The IBPAP was aiming to generate $40 billion in revenues in 2025, up by five percent from $38 billion in 2024.

In terms of jobs, Madrid said the industry had 1.9 million digital workers last year, up by four percent from the 1.82 million employees in 2024.

He said the industry also outpaced the global IT-BPM industry’s three percent growth last year.

The Philippine IT-BPM industry posted growth in revenue and employment despite a challenging geopolitical macroeconomic climate in 2025 that affected investor appetite and confidence.

For this year, Madrid said the industry is cautiously optimistic as it expects to continue to see challenges.

“It is too early to give you any numbers, but I can say that it will be a positive growth rate for both revenue and headcount,” he said.

Under the IBPAP’s roadmap, the baseline target for this year is to generate $42 billion worth of revenues and provide jobs to 1.97 million Filipinos.

Similar to 2025, Madrid said the industry expects to continue to see growth from the global capability centers or GCC segment this year.

GCCs are offshore units established by multinational firms to handle certain business functions including finance, human resources and IT.

“We are actually positioned very well to be a very strong second to India in terms of GCCs,” Madrid said.

India, a top location for GCCs, currently hosts around 1,800 centers.

Madrid said there are about 160 GCCs in the country.

While traditional business process outsourcing will continue to account for majority of the IT-BPM sector, he said GCCs are expected to continue to grow and outpace the overall industry growth this year.

He said other drivers of growth for the sector this year are banking and finance services, as well as health care.

While the IBPAP expects continued growth this year, it is bracing for challenges including the ease of doing business and availability of employable talent.

As the type of work required from the IT-BPM industry continues to change, he said the sector is making big investments in upskilling and talent development.

Every year, the IT-BPM sector is investing around P1.4 billion on talent development.

With global companies also setting up IT-BPM facilities in countries such as Egypt, Poland, South Africa, Vietnam, Malaysia, Colombia and Costa Rica, it is important to address challenges faced by the sector.

“The good news is, India and the Philippines continue to be the major players. And it should be our collective objective to protect and retain that market share,” Madrid said.